Return & Exchange

We hope you love everything you order from Seamolly. If something isn't quite right, we're here to help.

1. 14-Day Returns & Exchanges

We accept eligible returns and exchanges within 14 days of delivery.

For swimwear, returns and exchanges are accepted only for size or fit issues, incorrect items, or quality issues.

To be eligible for a return or exchange, items must:

• Be unworn and unwashed
• Be in their original condition
• Have the original hygienic liner and tags intact
• Show no obvious signs of use, including makeup, deodorant, perfume, stains, animal hair or dander

Returns may be refused if an item does not meet our hygiene or condition requirements.

Sets

For sets, all pieces must be returned together in the same sizes as originally purchased.

Final Sale Items

Items marked Final Sale or purchased with a discount of 50% or more are not eligible for return, exchange, or refund.

Hygiene Seal

For swimwear with a hygiene seal, the seal must remain intact. Items with a missing, removed, or torn hygiene seal are not eligible for return or exchange.

Beach Accessories

Beach accessories are not eligible for return or exchange.

Return Shipping

Unless the return is due to a quality issue, incorrect item, or another issue caused by Seamolly, the customer is responsible for the return shipping cost.

Please contact our Support Center before sending your return to receive the correct return address.

One Return or Exchange per Item

Each eligible item may be returned or exchanged only once. Items received as part of an exchange are not eligible for another return or exchange.

2. How to Request a Return or Exchange

If you received an incorrect item, have a size or fit issue, or believe there is a quality issue, please contact us at official.service@seamolly.com within 14 days of delivery.

Please include:

• Your order number
• The reason for the return or exchange
• A brief description of the issue
• Clear photos or videos if the item is defective, damaged, incorrect, or not as described

Once your return or exchange request is approved, please ship the package within 7 days and provide us with the tracking number.

Please do not send your return to the sender's address shown on the original package. Contact our Support Center for the correct return address.

Exchanges

Need a different size? We're happy to help with an exchange, subject to availability.

Additional shipping or reshipment fees may apply to approved exchanges.

3. Refund Method

Approved refunds will be issued to the original payment method used for the order.

In certain cases where a refund cannot be processed back to the original debit or credit card, we may ask you to provide a PayPal account in your own name.

We cannot issue refunds to an unrelated payment method or another person's account.

4. When Will I Receive My Refund?

Once your returned item has been received and processed by our warehouse, your refund may take up to 14 business days to be issued.

After the refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

5. Shipping Costs, Duties & Taxes

Original shipping costs, customs duties, and taxes are generally non-refundable.

Exceptions may apply when the issue is caused by Seamolly, such as an incorrect item, confirmed quality issue, or package lost or damaged in transit.

6. Order Cancellation & Order Information

If you need to cancel your order or correct your order information, please contact us as soon as possible before your order is processed for shipment.

Once an order has been processed or shipped, we cannot guarantee that it can be cancelled or modified.

Delivery Issues Caused by Incorrect Customer Information

Please carefully check your shipping address, phone number, email address, and recipient name before placing your order.

Seamolly is not responsible for delivery failures, delays, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

This includes, but is not limited to:

• Incorrect or incomplete shipping addresses
• Incorrect phone numbers or email addresses
• Incorrect recipient names
• Refusal to accept the package
• Failure to respond to delivery notifications or carrier requests
• Failure to provide information required by the carrier or customs

If you notice that your order information is incorrect, please contact official.service@seamolly.com as soon as possible before your order is shipped. Please include your order number and the correct information.

Once an order has been shipped, we cannot guarantee that shipping information can be changed.

If a package is returned to us due to incorrect or incomplete information provided by the customer, any additional shipping or reshipment costs may be the customer's responsibility. Any refund or reshipment will be handled according to the specific circumstances of the order.

7. Important Return Notes

• Please contact us before sending any return or exchange.
• Do not send returns to the address shown on the original shipping package.
• Please do not include items that were not purchased from Seamolly. We are not responsible for returning unrelated items.
• Original shipping charges and applicable duties/taxes are generally non-refundable.
• Return packages should be securely packed to avoid damage during transit.

Swim Trunks Dust-Proof Adhesive

The dust-proof adhesive on some swim trunks may leave a small amount of residue. This is normal and does not affect the product. We recommend peeling and reattaching the adhesive a few times if needed.

8. Need Help?

If you have any questions about your return or exchange, please contact us:

Email: official.service@seamolly.com
Support Hours: Monday–Friday, 8:00 AM–4:30 PM CST

We aim to respond within 24 hours. During holidays or peak periods, responses may take up to 48 hours.